THE RELATIONSHIP BETWEEN SPORTS FACILITY SERVICE QUALITY AND CUSTOMER SATISFACTION OF GOR SAPARUA

Public service is a government obligation in fulfilling the rights of every citizen. To facilitate delivery services to community, public model needed. One them sports. Of course, sports play an important role development human life. facilities have played very promoting physical activity and participation recreational activities. Therefore, there are significant efforts continuously improve image pursue improvement quality facilities. Several dimensions can be measured determine on customer satisfaction, including tangibility, reliability, assurance, responsiveness, empathy. This study aims whether relationship between satisfaction who visits Saparua Sports Hall, Bandung City. type research correlational method used quantitative with accidental sampling technique sample size 100 respondents. The overall result that Hall.